Lifestyle Holidays Resort FAQ's
What time is check-in and check-out?
Check in time for all accommodations is 3pm. Early check-in time (extra cost) is 11.00AM the extra cost is US$15.00 per person (Children aged 3-12 years receive 50% reduction). If you would like to check-in before 11:00AM there is an additional cost of US$25.00 per person.
For the Junior suites at Tropical the Check-out time is 1pm – Every hour after this is $10.00 per hour, per unit. In Villas / Presidential Suites / Crown Suites the Check out is at 11.30AM - Every hour after this is $20.00 per hour, per unit. Late check out must be requested at the check-in and will depend on hotel availability, this is allowed until 3pm.
The Check-out must be done at the specific time showed above as your bands will be cut and you will receive a ticket, with this ticket you can stay and enjoy the resort until 3pm, at this point you must give the tickets back and leave the resort. If you wish to stay longer than 3 pm at the Resort, you must pay an extra cost of US$10.00 per hour per person but the final check out time is 6pm.
Can I cancel my trip and receive a refund?
After I have booked your accommodation, the resort will not give me any refunds. However, if I have a 3 month notice, I can reschedule your trip for another time. You are not responsible for any all inclusive fees since those are paid upon arrival at the resort.
What if I don't want to fly into POP Airport?
Some of our guests choose to fly into Santiago airport as the flights can often be cheaper than POP. This is absolutely fine, however the resort only does free transfers for POP. My guests are responsible for their transfer from any other airport. Santiago airport is about an hour away from the airport and transfer usually run about $100 to $150 each way.
How do I verify your membership?
You can call the resort directly at: (809) 970 – 3654 from Monday to Friday between the hours of 9am and 6pm or email them at: CS-Office5@lifestyleholidaysvc.com. My member number is 7764 and my name is Karen Lawes. Please note that this is a member's only resort. The resort will not book your trip. They can only verify that I am a member and you can safely book your trip with me.
Is the resort safe?
Yes, very safe. There is security at the gate and throughout the entire resort.
Do you accept credit cards?
I do not accept credit cards but you can use your credit card to pay me via paypal. I will also accept money orders.
Do I have to check in on a specific day?
No, you can choose any day you wish for check in and check out.
Will I be charged hidden fees?
There are absolutely no hidden fees. You will use your bracelet to eat, drink and play. The only reason I bring any money to the resort is to tip (optional) and to go on excursions or purchase gifts.
Do I need to bring towels?
No, the resort provides towels for my guests.
Do I have to purchase the all-inclusive bracelet?
The all inclusive fee is mandatory, but you won't regret it! The prices are very reasonable.
Are safely deposit boxes available?
Yes, for a very small fee. They run $20 per week or $3 per day.
Can I drink the water?
The resort provides bottled water in your accommodation and throughout the resort. The water out of your faucet is NOT safe to drink.
Do I need to exchange my US dollars into Pesos?
No, US dollars are taken across the resort.
Is WiFi available?
Yes. There are areas within the VIP areas that have WiFi.
Is there a gym available?
Yes there are two gyms.
Should I tip the staff
Tipping is a personal preference, but I can guarantee that you will want to tip this staff. They are some of the friendliest and welcoming people I have ever met.
Is this a Timeshare?
No, this is a vacation club. Sales presentions are available if you are interested in becoming a member but NEVER mandatory! Members have full access to the resort year round and not just certain weeks a year.